2. Travelers may contact Sedgwick International UK (60 Fenchurch Street, London EC3M 4AD, the United Kingdom, tel. Depending on which Flight you choose, you may be charged a service fee by us and/or the Third-Party Aggregator. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. If don't need your taxi anymore, you can cancel for free under most circumstances. When you buy an ATOL-protected flight from us, you will receive an ATOL Certificate. Rewards means a benefit that you are promised. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. Attraction service(s) includes, but is not limited to, tours, museums, attractions, activities, and experiences. 2. 1. the Service Provider becomes insolvent or is genuinely unable to honor your Booking, in which case we'll do our best to arrange alternative transport (and we'll refund you in full if we can't). Check your confirmation email to see how long the driver will wait at the pick-up location. You and the Service Provider both agree to comply with these Terms. We and/or the Service Provider may cancel the Booking with little or no notice, but this would only happen in very specific situations. Prepayment, Cancellation, No-shows, and The Fine Print, (Further) Correspondence and Communication, Ranking, Preferred Program, Stars and Guest Reviews, Applicable law, jurisdiction & dispute resolution, About Booking.com and the support companies, it will still be enforced to the fullest extent permitted by law. 4. 3. Amendments, cancellations, and refunds. Booking.com does not own or endorse the photos/images that are uploaded. If your visit is no longer possible, you can If you cancel a Booking or dont show up, any cancellation/no-show fee or refund will depend on the Service Providers cancellation/no-show policy. Any payment you make would be between the Service Provider and you. Booking.com is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Booking.com does not allow non-professional parties to offer or sell their products on or through Booking.com. What should I do about my booking? When youre booking, you may see that some Service Providers refer to a damage policy. This means that if anyone in your group loses or damages anything: 5. 2. We have more than 70 million property reviews, all from real, verified guests. Credit Card Cashback means a benefit with a monetary value that can be cashed out to the credit card that we have on file for you, but cant be put toward the cost of a future Travel Experience. 4. 9. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee. 8. If you have a driver's license issued by the UK or any EU country except Italy: Here's the latest info on booking, changing, or canceling transportation with us during the coronavirus (COVID-19). In addition to online bookings, you can offer an easy way for cancellations. Change date, time and route of your flights up to 40 mins before departure. 20. Booking.com disclaims all responsibility and liability for the pictures posted. All special offers and promotions are marked as such. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose. We transmit the relevant details of your Trip Reservation to the relevant Trip Provider(s), and send you a confirmation email for and on behalf of the Trip Provider. When you purchase a Flight, you agree not to do this, and to indemnify us against airline claims for any difference between the cost of your actual journey and the cost of the full journey specified on your ticket(s). If you haven't started your journey yet. 2. You dont have the documentation you need. If you think you wont arrive on time, contact your Service Provider and tell them when they can expect you so they don't cancel your Booking. If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. This section contains the specific terms for Private and Public Transportation products and services. Deals are shown on the basis of the number of stars (low-to-high/high-to-low) that providers give to Booking.com. EU Regulation 1107/2006 provides for certain rights for people who are disabled or have reduced mobility. Our Customer Service team will be able to refund any Credits that you may be entitled to. Be sure to check for travel restrictions before booking and traveling to an accommodation. Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands. or hide the keys somewhere and when they arrive and ring you you can tell them where the key is ? Youll find the cancellation policy under "Important Info.". EU consumer law relating to professional hosts might not apply. credit card, debit card, bank account, PayPal, ApplePay, etc.) Yes,a refund on an itinerary cancellation can be obtained. Booking.com B.V. owns and operates the Platform. When you pick your car up, the counter staff will apply the following rules when they check your license. Moving your booking to a future date depends on the reservation's policies. These are the benefits of Iberostar's flexible rates. 9. Look for a "Cancel" button within your reservation page and read the policies associated with a cancellation. If you canceled your booking before your flight was canceled by the airline, your refundable amount is based on the rules that . We take reasonable care in providing our Platform, but we cant guarantee that everything on it is accurate (we get information from the Service Providers). 3. Well explain each Reward at the appropriate time. 5. Full refund in case of family member death: Yes minus a $50 processing fee ( policy here) Documentation required for any refunds: Death certificate JetBlue Offer bereavement fares: No Full. If anything is broken, damaged, or lost, make sure you report it to the staff there as soon as you can, before you check out. Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events). Obvious errors and mistakes (including misprints) are not binding. If you have any accessibility requests: 1. doing anything that places undue stress on our Platform. In the event of an Account holders death, their Account will be closed and their Rewards (if any) will be canceled. 2. The prices as offered by the Trip Providers on our Platform are highly competitive. Our customer service department can help you if needed with informing the Trip Provider. If the currency selected on the Platform isn't the same as the Service Provider's currency, we may: Youll see our Currency Conversion Rate during check-out, in the Booking details of your Account, or (if you dont have an Account) in the email we send you. Theyre responsible for making sure its accurate and up to date. Select the reservation you wish to cancel. "Trip Provider" means the provider of accommodations (e.g. To change your Booking, you may need to cancel it (which might incur a cancellation fee) and make a new one. Eligible Booking means a Booking that meets the criteria to qualify for a Reward. you will still be bound by everything else in the Terms. AFTER your rental is due to start (or if you no-show), youll receive no refund. 3. Youre also responsible for obtaining their permission before providing us with their personal data. With them in mind, you will be able to compose a polite and at the same time persuasive response letter regardless of the cause of cancellation from your customer's side. Can't combine with other offers: Other promotions, incentives, and rewards are not eligible on the booking. a maximum Reward value (for either monetary or non-monetary Rewards). Add this service to your booking and rebook flights free of charge, as often as you like. Any claim or complaint against Booking.com or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. 26. Sign in and select the relevant booking to see your options. 1. Well store your Payment Method details for future transactions after collecting your consent. a Credit Card Cashback or a coupon). For any airport pick-up, you must give us your flight details at least 24 hours before your pick-up time, so your Service Provider can adjust it if your flight is delayed. Dear Sir/Ma`am 5. By arranging travel to or from any location, we are not guaranteeing that it is without risk and, to the fullest extent permitted by law, we will not be liable for any resulting damages or losses. "You can resell your nonrefundable hotel bookings to other people and receive a refund that way," says Galena Stavreva, CEO of SpareFare.net, which facilitates . 7. Image Credit: Spirit Airlines. She said that her father in law died and they had to go to CA for the funeral (we're in upstate NY). Of course, well only do this if in our opinion theres a good reason to, such as: 2. on our Platform, on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable). Death of the ticketed customer. You can do so by accessing your Booking through our app or through our Help Center (where youll also find some useful FAQs). 8. If you bought insurance through our Platform, refer to the policy document(s) for the terms and for further info. you have not mentioned how close the check in date is, maybe there is plenty of time for notice but be prepared to pay for relocation. If they do, well tell you about it while youre booking but it has nothing to do with the damage policy. We wont be involved in any financial settlement related to damage deposits. Were not a contractual party to your Booking. If a Trip Provider indicates to us that it acts as a private host (or does not expressly indicate anything to us in this regard but based on information available to us cannot be clearly categorized as a professional host), such Trip Provider is labeled on the search result page as "managed by a private host" and the following explanation is added: "This property is managed by a private host. You can go somewhere else choose a car in a different destination. As a result, it wouldn't be appropriate to make a universal change to our policy. If youre traveling abroad, you may need to prove to the check-in and/or immigration staff that you have a return Flight (see International travel below for more on passports, visas, etc.). For details of our payment process, see Payment (A7) above. Third-Party Aggregator means a company that acts as either (a) an intermediary between you and the Service Provider or (b) a reseller of the Travel Experience. Were nearly ready to celebrate this years Traveller Review Award winners. 15. Jury duty summons affecting the dates of travel. We provide the Platform on which Service Providers and (from time to time) Third-Party Aggregators can promote and sell Travel Experiences, and you can search for, compare, and book them. We have the right to stop you from making any Bookings, to cancel any Bookings youve made, and/or to stop you from using our Platform, our Customer Service, and/or your Account. They will never see any post on the Partner Hub. As a hypothetical example, you can offer a property for either $300 a night with a fully flexible cancellation policy, $275 a night with a customized cancellation window, or $250 a night at a non-refundable rate so that your potential . Youre not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of Booking.com or its licensors. In many cases, the Service Provider will charge a cross-border fee for taking the car to a different country/state/island. We want you to get the best possible price every time. "Booking.com," "us," "we," or "our" means Booking.com B.V., a limited liability company incorporated under the laws of the Netherlands, and having its registered address at Herengracht 597, 1017 CE, Amsterdam, the Netherlands. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. Contract of Carriage means the contract between you and the Service Provider, which deals with your Flight. End the letter by saying that you hope people will enjoy the event later whenever it is held. If you change your dates and the property has availability, there may be a difference in price (higher or lower), which could be due to the season or different rates for weekdays versus weekends. 8. Through the Platform, we (Booking.com B.V. and its affiliate (distribution) partners) provide an online platform through which Trip Providers can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, rent, or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. For info on reviews, ranking, how we make money (and more), check out 4. You must check the details of your Booking carefully, and provide all the information we need to arrange your Booking (your requirements, contact details, etc.). In all cases, drivers must be at least a minimum age to rent or drive a car. Thank you for giving travellers a summer to remember. If you booked through us and want to leave a review, please sign in first. If your driver isnt at the pick-up location on time, you can apply for a refund, and well investigate this for you. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. You must ensure that every child has an appropriate child seat if they need one. When you book an accommodation, flight, or attraction, the Trip Service). This is in connection with our agreed booking schedule with you. By making a Booking, you are confirming that you: Not all Service Providers have their own terms, but youre welcome to check out all the terms that weve been provided with. However, if it offers free cancellation, youll be able to cancel it for free, as long as you do so in time. Check your Fare Rules to determine how much you'll owe (it varies by property). If you dont book a flexible rate, you may not be entitled to a refund. being abusive or doing anything that might endanger someone). To cancel, just access your booking online or contact us. 7. Booking means the booking of a Travel Experience on our Platform, whether you pay for it now or later. Types of Rewards. If you cancel your taxi at least 24 hours before the pick-up time, you'll get a full refund within 3 to 5 work days. All Private Transportation. 1. In that case, Booking.com has, as required by EU and UK law, protection in place to refund your payments to Booking.com for services not performed because of Booking.com's insolvency. However, it depends on several factors, including your destination, the date you made your booking, country of origin, arrival date, and reason for traveling. I think its the hotels themselves who set the rules for their hotels deals, either non-refundable or Free Cancellation. 1. We provide the Platform on which Service Providers can promote and sell their Accommodations, and you can search for, compare, and book them. border closures or travel limitations placed by local authorities), but is no longer free to cancel or non-refundable, sign in and check your options for managing your reservation. used to make a payment or transfer money. Traveling without one may result in the driver refusing to start your ride. 5. You can cancel the ticket online and get refunded after the applicable cancellation charges are incurred. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). 3. For the best support, sign in to your Booking.com account. So in order to make sure you will do everything right, we are going to provide you with some short yet useful customer cancellation email response guidelines now. 1. repair bills, police reports, etc.) For info on reviews, ranking, how we make money (and more), check out a Reward that youll only earn when you spend at least a certain amount on a Booking). If you breach these Terms and/or the Service Providers terms, to the extent permitted by law: 3. However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.