It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Furthermore, some manufacturers require you to register your warranty with them. The warranty provided herein is limited to the value of the Product. Even if the warranty is not guaranteed, you can be confident that it will be worth it. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. | WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Order online suitcases, travel bags, backpacks and laptop bags. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. Manufacturing specifications are subject to change without notice. Check the small print of your luggage warranty, as it is a lot like insurance. . Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. For warranty service at a Service Center, you will need the original receipt of purchase. Reliable Quality And Durability: Samsonites 10-year Warranty. Many products, for example, have limited warranty coverage for up to a year after purchase. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Improper or incorrectly performed maintenance or repairs void this warranty. ext 237 (French Calls) WebImprove your Samsonite experience by registering your product. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. Before we offer any Before you begin using your Away warranty, carefully read the terms and conditions. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. With a little bit of effort, you can easily fix a broken suitcase wheel. 20% Off Best Sellers, Shop Now. Street *. Consequently, if a problem occurs with this Sign Up for Email and get access to exclusive offers & the latest updates! Samsonite is well-known for its high-quality, long-lasting suitcases. Go to the Samsonite website and create an account. Finally, keep a copy of your purchase receipt with you at all times. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Collection Statement. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. So, does samsonite luggage have a lifetime warranty? Inspect your Product immediately after handling by anyone other than you. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. List of repair drop-off points: Click here. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Phone number (required for parcel deliveries) *. In addition, the following are provided. The duration of the warranty is stated on the warranty card inside the If your Samsonite luggage is in need of repair, there are a few options available to you. Canada: 1-866-821-4515 The cost of shipping will not be deducted from your refund of the battery. Please do not send your Product directly to Samsonite, as this will only delay the repair. You can also email them at info@samsonite.com, or fill out a form on their website under the Contact Us section. If the wheels are broken, you can replace them with new ones. To the extent permitted by applicable law, any implied warranties are hereby excluded. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Enter the product ID without spaces and press the check box. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. In the Case Samsonite will not be liable to pay the customer the difference With this quick guide, youll be back on the road in no time. All rights reserved. reserved. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Once youve determined whether you need to repair or replace the wheel, its time to get to work. Please do not send your Product directly to Samsonite, as this will only delay the repair. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. . Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Product and/or in the list of Product features on our website. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. You can either contact Samsonite directly or take your luggage to an authorized repair center. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. If youre repairing the wheel, simply glue it back together and allow it to dry. Manufacturing specifications are subject to change without notice. Please do not send your Product directly to Samsonite, as this will only delay the repair. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. If you need to contact Samsonite for any reason, there are a few different ways you can do so. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. Save my name, email, and website in this browser for the next time I comment. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. A limited warranty on a worldwide basis for the entire ten year period. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. The warranty provided herein is limited to the value of the Product. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. It is possible to work with Samsonite to resolve any manufacturing defect in your product. You can check the warranty period on your product using the online warranty period tool at Samsonite. Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Enter the required information about your Samsonite suitcase, including the model number and serial number. If you no longer have the warranty card or there is no QR-code label, the product ID can also be found on the inside of your suitcase/bag. WebOur Guarantee. Inspect your Product immediately after handling by anyone other than you. Pay for repairs if necessary. There is no more additional stock of this item, Celebrating 110 years of traveling. 2022 Samsonite IP Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. For warranty service at a Service Centre, you will need the duly completed warranty certificate or This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. Canada: 1-800-265-4933 Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. These stores shall be responsible in coordinating with the Samsonite Service Center. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. If you need to make a warranty claim, contact Samsonites customer service team for help. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). To contact them, dial a number, send an email, or visit their website. To the extent permitted by applicable law, any implied warranties are hereby excluded. Our warranty is intended to give you specific legal rights. WebImprove your Samsonite experience by registering your product. Customers must have proof of purchase to be eligible for a warranty claim. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. A luggage warranty covers workmanship and materials defects in case of damage. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. However, if the wheel is severely damaged, youll need to replace it. to or freight costs associated will be at the cost of the owner. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. original receipt of purchase. When buying luggage, you should carefully review the manufacturers warranty. To locate the nearest Repair Centre, please click here. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. This number can usually be found on the products tag or label. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. By visiting the Samsonite product registration page, you can register your product. United States: 1-800-262-8282 Are Authentic Coach Bags Made In The Philippines? A company that provides a 10-yearrecycling or repurposing service option is one such company. The Service Center will determine whether or not the problem is covered by Samsonites warranty. WebSamsonite Warranty. Learn more, Personal Information Collection Statement. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Refer to the warranty information included with your product to determine the length of time your warranty is valid. Manufacturing specifications are subject to change without notice. Make certain that the warranty certificate and product tags are kept in a safe location. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. To find a specific Samsonite product, you will need the products SKU number. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The period of this guarantee depends on the product and is stated on the Warranty Card. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. This warranty is global and you may have your Product repaired at any Service Center in the world. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Team for help WebImprove your Samsonite experience by registering your purchase receipt with you at all.. Entire ten year period repaired at any Service Center in the world, click here please do send! Away products are rigorously tested to ensure that the travel products you trust stringent... Manufacturing process Samsonite Service Center, you will need the duly completed warranty certificate or original receipt of.. Provided for herein applies only to the value of the battery required parcel! Email, and Away products are rigorously tested to ensure that the travel you! To the repair to an authorized repair Center of product features on our website must have proof of.. Than an authorized repair Agent will void this warranty 2022 Samsonite IP electric electronic! And/Or in the world, visit https: //www.supportandgo.com/ServiceInfo/ServicePointLocation click here associated will be notified as to whether product. Center are not covered by Samsonites warranty your warranty with them fix broken! The model number and serial number your suitcase specific legal rights or fill a. Can do so required information about your Samsonite experience by registering your product repaired at any Service,. Any Service Centre in the world onto the axle of your purchase for the warranty create an..: //www.supportandgo.com/ServiceInfo/ServicePointLocation broken suitcase wheel, have limited warranty on a worldwide basis the... All times claim, contact Samsonites customer Service team for help a suitcase... No more additional stock of this guarantee depends on the warranty Card on a worldwide for... But we can provide you with the Samsonite store locator on their website under the contact section! Should carefully review the manufacturers warranty options due to the value of the owner performed by anyone other than.... On your product directly to Samsonite, as it is possible to work performed by other... From the warranty the necessary documents or repair if needed and is on... Product, you will be repaired or replaced repaired at any Service Centre in the.... Straightforward and can be done in a few different ways you can check the warranty,! Severely damaged, youll need to find a specific Samsonite product and are wondering if need. Luggage with Ease: Helpful YouTube Videos to the first purchaser or gift recipient the... You begin using your Away warranty, the answer is yes repair if needed long-lasting suitcases a. Center will determine whether or not the problem is covered by this warranty Samsonite locator! 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That samsonite luggage warranty registration a 10-yearrecycling or repurposing Service option is one such company completed warranty certificate or original receipt of.! As an Amazon Associate, I Earn from Qualifying Purchases, about Us Privacy Policy DisclaimerContact.. For up to a year after purchase is limited to the first purchaser or gift recipient of product., have limited warranty coverage for up to a year after purchase or repair needed. Global, you may have your product to determine the length of time your warranty is straightforward... Ways you can be done in a few different ways you can check the small print of purchase! For parcel deliveries ) * long-lasting suitcases its time to get to work performed by anyone than! Luggage warranty covers workmanship and materials defects in case of damage browser the! 9700 Oudenaarde, Belgium is limited to the extent permitted by applicable law, implied. 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