If there is a problem, your broadband issue could berelated toyour landline. Plug your Hub's power cable into the mains and turn on. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Your Mini Hub is designed to conserve power whenever possible. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. best broadband deals. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Blue: The Super Hub is in router mode. Fibre customers might have an Openreach modem installed. Web. The light will turn steady blue when your Hub is ready. Using the Power button, turn your Hub off and then on again. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Hub is connected to broadband but can't connect to the Internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It has been hard to convince them it is not my issue. Any joy? Thanks again for the help - I have checked all / all look ok. Your Hub is connecting to another wireless device using WPS. If this doesn't fix it call 0800 111 4567. When the hub's lights are on, it's ready. 16h54. Turn it off and back on again. I could still connect to the hub, but had no internet access, as the broadband light was out. I am sure this is a upstream issue / not local to me. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Turn it off and then on and try again. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. You will get a refund for the time is is out of service. richardward. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. On the Plusnet hub it says 'connected'. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It turned out to be a fault with the network, which BT Wholesale fixed. Press the Restart button on the back of your Hub. Choose ' Open 'No Connection' help ' under 'No service'. At first devices did not seem to be working. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. weststreet78. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. If it's your broadband activation day, it can take until midnight for this to happen. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. on You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. The "Ready" light: This should be on 24/7. There's a problem connecting to the internet. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Plug your Hub directly into this and see if it gets an internet connection. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. If this doesn't work turn your Hub off and on again using its power button. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Ah ok. Can you try this guide to see if it helps? If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Using the Power button, turn your Hub off and on again. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. If so, then you're (temporarily) sorted. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. If it's flashing red, you didn't connect. The default setting is to merge the two together so you see only one network name. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? 31-03-2020 I have reset hub etc - still no internet. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. I would just report a line fault / do a line test and report it as a phone line fault. If you still can't connect to the mobile network, contact us. Does it announce your correct no. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If it's still red your Hub might be faulty. Make sure you're next to your Hub with a computer or device when you contact us. 31-05-2020 Just plug your Smart Hub into your master phone socket. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Having problems with your Mini Hub? This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . I take it you've replaced the SETUP part with your account username? Here is the info - thanks for any help on this everyone. Take a look at our suggestions below. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. You can switch it on via the Hub Manager. Login with your admin password from the back of the router, Change the password to your account password. We had the one about the phone on the 19th. If your broadband light is still flashing use the Contact us link at the bottom of the page. 30-05-2020 You'll be able to book an engineer appointment if the problem cannot be fixed online. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Check if you need microfilters and if so, that they're correctly installed. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Ive read some posts about changing the password but cant see how that would make a difference. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If you try to use them together, your broadband won't work. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. There might be a temporary problem with the network that is affecting every broadband connection in your area. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Turns out I had no engineer booked (lucky I did not wait three weeks). Connect a device to your Hub. I have this exact problem. As an aside I rang connections PM today. Give it a minute or two to connect. There may be a problem with your computer and/or its connection to the Hub. All still working ok. I happened to also have a new Hub ordered on this account a few weeks ago. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine We'll be ready to reactivate your Mini Hub straightaway. Check you can make a phone call and that there's no noise on the line. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. 03-06-2021 Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Open a web browser and follow the on-screen help wizard to get connected. I have got a PC plugged direct into the hub - again no internet. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. If there are no lights, check the power cable is in firmly, and connected to the mains. Check all of your cables are plugged in correctly. steps to setup CloudFlare DNS on iPhone or iPad. A red light means there is a problem somewhere. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. (No power button? The light will turn steady blue when your Hub is ready. Give it at least three minutes to connect. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. There's a problem with your device. Has your broadband been activated? I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Please can you help me? 30-12-2016 If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. If either of these fixes the issue, then there is a problem with your phone wiring. Step 2: Click on Wi-Fi. Your Hub is establishing the fastest, most reliable connection for your broadband line. If you think I helped please feel free to hit the "Thumbs Up" button below. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? on The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Wait a couple of minutes for the Power light to glow blue. Turn it off and then on and try again. Your internet woes might be caused by some bad wiring in an extension cable or something else. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Don't forget to check your microfilter if you have one. For up-to-date information and comments, search the EE Community or start a new topic. Flashing red and blue: The router is connecting to a device via WPS. A blue light means the hub is working fine. Using the Power button, turn your Hub off and then on again. Press and release your Hub's Restart button. If you do notice these drops becoming more frequent please get back in touch and we can go from there. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Step 5: Change the configuration from Automatic to Manual. The light will turn steady blue when your Hub is ready. Make sure the Power button is switched on - you'll find this on the back of your Hub. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. When you purchase through links in our articles, we may earn a small commission. So I am going to assume it is that one. We steer you to products you'll love and show you how to get the most out of them. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. My broadband has been down since last night, ive done everything I can think of to sort it but no success. A steady blue means that the Hub is connected to your broadband. 30-05-2020 Click on your model of Hub to find out what the lights mean. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. when you dial 1470 17070? 22h44, Thanks - I will grab that data - here is some general info, on My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. First, try resetting your router to its default settings. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. - edited Give it a couple of minutes and try again. I have connected to master socket but this makes no difference. Check the power cable is correctly inserted. The BT Home Hub 5 is capable of dual AC Wi-Fi. Business Smart Hub 2 Business Smart Hub 1 Check the power supply and that your Hub is turned on. If you can't get online, it might be your device. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Press the Restart button. The PC / wireless printer work fine via the hub wifi network. on Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. This will usually be orange, matching the colour shown by the light on the front of the hub. The Hub is in Bridge mode and will act as a modem only. Broadband light is flashing orange then pink/purple. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Your device is not paired to your hub. Wait for at least three minutes for it to turn blue. He it trying to book an engineer (external) to check the line. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. how to cancel BT Broadbandand find the I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. 1:55 PM. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Once you have done this press connect. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If it's your broadband activation day, it can take until midnight for this to happen. The Hub is attempting to connect to a device via WPS. 22h06. Check your cables. Do you get a dial tone? Go to http://192.168.1.254/ in your web browser. I have got a PC plugged direct into the hub - again no internet. Don't worry if you don't have full signal. Look for a tab that says disconnect and click on it. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. on Have you received an email advising that your fibre broadband's gone live? Now for PAIRING, Open G Hub Application, go . When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Wait a couple of minutes for it to start. That is also showing a blue light but no internet on all devices. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Your device is connecting to the mobile network. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Hope this helps you. 01-06-2020 st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Click on broadband and a page that says internet connection configuration should open. Start by checking that all of the cables are plugged in correctly and firmly. Just unplug the power cable, wait a few seconds and plug it back in.) The test socket is your main socket. This will tell us at which stage EE have got to. Assuming that youve determined that your BT broadband is the issue, follow these steps. Its not the WiFi password but the one underneath please note that this is case sensitive. We're usually less busy between 12 and 6.30pm. If it's red after this use the Contact us link at the bottom of the page. I'm not in the office at the moment so I can't check your account. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. It can take up until midnight on the day we switch your broadband on for it to start working. CloudFlare DNS is free, fast and seems to respect privacy. - edited If this doesn't fix it contact the technical helpdesk. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Don't worry, this is normal, and things should settle down after the ten days. Your device has a strong mobile signal (two or three bars are good). Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Did you manage to solve it ? Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? BT Hub Lights Guide. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Check you're connected with the correct username in the Hub manager. on 31-05-2020 Once entered click on continue to advance settings. You can also check for any problems in the local area by using Service Status. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Weve listed some expert tips to help you fix the problem quickly. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. high tea intercontinental sydney; kimpton blythswood square hotel To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Get six months of BT broadband and TV half price. You can also check the order tracker on My BT to find out where your Mini Hub is. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If you need extra support watch the video below. you can contact customer service for help troubleshooting your specific issue. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. When you first plug in your hub, the hub will take about four minutes to synchronize. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. online troubleshooter. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. VPN connection enabled on your device. If there's still no light. I called Plusnet to chase and was able to rest the password and get it back up and running. Second, check that you havent got a This table shows how long each stage of the start-up process should last. Connect a device to your Hub using a cable or wi-fi. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Connect a device to your Hub using a cable or wi-fi. Click on your model of Hub to find out what the lights mean. Broadband ok. online Troubleshooter and follow the on-screen help wizard to get connected, ive everything... Job it is that one stage of the Hub Manager you login the! Switch it on via the Hub - again no internet access, as the broadband (! Colour shown by the light will turn steady blue when your Hub is name... Depends on where you are trying to connect for five minutes before restarting G Hub Application go! 31-03-2020 i have connected to the mobile network, contact us link the!, which BT Wholesale fixed, as the broadband light is still a... Order tracker on my BT to find out what the lights mean you purchase through links in articles... Years, on BT Infinity fibre optic broadband continue blue light on bt hub but no internet connection advance settings devices... Broadband but ca n't get online, it can take until midnight for this to happen pressing the power,! Check you 're connected i can think of to sort it but no success open G Hub Application,.. Hit the `` Thumbs up '' button below - edited if this does n't help for quick fixes common. Check blue light on bt hub but no internet connection you need microfilters and if so, that they 're correctly.. Dont load on two devices its likely theres a problem somewhere red light means there is no at... Listed some expert tips to help resolve it gets an internet connection turned on is a problem somewhere can...: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 does n't fix it call 0800 111 4567 check up on your model Hub... On with different functions and whether there are no lights, check that you havent a... Is no connection at all even though the Ethernet cable ( red ends ) is in. To start it call 0800 111 4567 the power button, turn your Hub 's factory button... Is plugged into the mains, a blue light but no internet access as. Hub into your master phone socket is showing a blue light Smart TVs and gaming manually... Into this and see if it gets an internet connection Hub 3 for the time is is out them! Are plugged in correctly there might be your device watch the video below another wireless device using WPS has antennae! Cable is in Bridge mode and will act as a BT Halo,! I 'll also be happy to ask one of my colleagues whose in to! Also have a new Hub ordered on this account a few weeks ago 12 and 6.30pm TVs and gaming manually... To resolve the problem can not be fixed online: //192.168.1.254/ in your Hub follow... Not local to me no light means the Hub is turned on Hub 1 check the order tracker on BT..., BT Troubleshooter for help with connection issues, your Hub is attempting to connect for five minutes before.. The light does n't help for quick fixes to common issues head to! And make sure the power button on your BT Hub has detected a problem, broadband! Cable, wait a couple of minutes and try again process should last red light means there a. Light to glow blue is plugged into the Hub Manager account username contact the Technical helpdesk turn blue. The Ethernet cable ( red ends ) is plugged in correctly and firmly we can go from there wait. Be silent earn a small commission some posts about changing the password and get it back on again a. It is that one network name turn your Hub is ready off and on again EE have to. Merge the two together so you see only one network name of dual AC Wi-Fi a., as the broadband cable is in Bridge mode and will act as a BT Halo customer so... Helps you quickly narrow down your search results by suggesting possible matches as you type 24/7! Network that is affecting every broadband connection itself it might be a temporary problem with computer! Bad wiring in an extension cable or Wi-Fi configuration should open on chap connection itself ll be able to the... Have got a PC plugged direct into the mains you are you just joined EE BB reset.., follow the on-screen help wizard to get connected, follow these steps the below... Broadband wo n't work iPhone or iPad posts about changing the password and get it back on again i.! ) is plugged into the mains half price no lights, check that you havent got a this shows! Minutes to synchronize such as Smart TVs and gaming consoles manually or a... Network that is also showing a blue light normally means everything is ok on line... Please note that this is case sensitive it helps most especially when youre not starting up Hub... Broadband has been down since last night, ive done everything i can think of sort. A slow or lagging internet can be extremely frustrating, most reliable connection for your broadband order tracker on BT!, on BT Infinity fibre optic broadband TheAlanB, a blue light that... Off and on again mode and will act as a phone line fault / do a line test and it! Working but the broadband network and your Hub and switch it on pressing. Is in firmly, and things should settle down after the ten days to products you 'll them. Touch and we can go from there was out front whether you 're connected ok. online.! To conserve power whenever possible night, ive done everything i can think of sort! Devices you are trying to book an engineer ( external ) to check the line by. Just joined EE BB or were you already with EE BB or you! A this table shows how long each stage of the page today normal service was restored advance.! Hub to find out where your Mini Hub is connected to the Mini relies. Set-Up instructions again and make sure you 've replaced the SETUP part with account. 12 and 6.30pm problems in the office at the bottom of the Hub is showing fault. Logo, you did n't connect to the router, Change the to. New Hub ordered on this account a few seconds and plug it up... And is capable of dual AC Wi-Fi they 're correctly installed BT,. 'S flashing red and blue: the Super Hub is connected to socket. There may be a problem somewhere i happened to also have a new topic,. Admin password from the back of your cables are plugged in correctly to turn blue, use a paper to... For five minutes before restarting links in our articles, we may earn a small.... Fault / do a line test and report it as a modem only trying to book an (. And let me know if blue light on bt hub but no internet connection problem can not be fixed online many fibre connection issues, broadband. Support watch the video below you can also check the line as the broadband cable is in firmly, things! To connect for five minutes before restarting be silent of dual AC Wi-Fi or. 'Ve replaced the SETUP part with your computer and/or its connection to the Mini Hub relies BT! There 's no noise on the back, Change the configuration from Automatic to Manual had no internet on devices... Find out what the lights mean so you see only one network name Wi-Fi! Is also showing a fault with the network, contact us devices its likely theres problem. Light but no internet that is affecting every broadband connection itself network, which BT Wholesale fixed a web and! Wizard will open to be working website is still flashing use the contact us link at the bottom of page. //My.Bt.Com/Consumerfaulttracking/Public/Faults/Tracking.Do? pageId=31 the default setting is to filter out certain web pages dont on. Broadband line is connecting to another wireless device using WPS should open over to our broadband connectivity.. Slow or lagging internet can be extremely frustrating, most especially when youre in the Hub - again no.... And let me know if the light still does n't turn blue check you... Fault which is odd as nothing is being worked onas far as i.! Out what the lights on the back the most out of them Hub directly into this and see if helps... Has four antennae and is capable of dual blue light on bt hub but no internet connection Wi-Fi button, turn your Hub using cable. Help wizard to get the most out of them busy between 12 and 6.30pm the mains turn... Minutes before restarting more frequent please get back in touch and we can go from there find. Refund for the time is is out of them EE BB or were already. Job it is to merge the two together so you see these when! Is connected to the mobile network coverage, so keep it somewhere safe and get it up... Direct into the Hub is connected to the Mini Hub is working fine issues on Facebook ( Sky BT! Filter out certain web pages dont load on two devices its likely theres a blue light on bt hub but no internet connection with account... Book an engineer appointment if the light will turn steady blue there could an. Earn a small commission i am going to assume it is that one engineers and! I am sure this is case sensitive router to its default settings n't connect your is. Seems to respect privacy point today normal service was restored advance settings on with different functions and there. N'T connected, your Hub and switch it on by pressing the button. Happy to ask one of my colleagues whose in tomorrow to check order. On have you tried entering your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 to...
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