Would not refund difference or apply to my booking when I phoned. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. If you are exempt and have a doctors letter it will not be accepted. Is that right or am I reading it wrong? In summary, here are the ways you can request a Brittany Ferries refund: These tickets require a 25% deposit at the time of booking. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Dear Gavin, Thank you for taking the time to write a review. We look forward to welcoming you on board. I have emailed on the 28th May - no reply. . I wouldn't use the shower. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. The ship travels at a slow speed so I found it easier to sleep than on other ships. View full details. I just hope I've got the upgrade to a flexi ticket correct!! (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. They do nothing, you have to ring and ring and ring, no answer. . Thank you for choosing to travel with us and try this route and ferry for the first time. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. 50% of booking value as cancellation fee. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. OP. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. You can change it as many times as you like so don't worry about the exact date. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Good Morning A8719vlandrewc. Kind regardsAlisonBrittany Ferries. Thanks to the crew for looking after us. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Not good enough Brittany Ferries. Minimal space in the cabin but its Brittany Ferries is your route to an extraordinary time in France and Spain. Dont make chili, thats OK. Come sample and help to judge. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Group Enquiries: Call 0330 159 5400. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Since 2017. Tripadvisor performs checks on reviews. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Copyright 2022. We understand the frustration caused and we are doing all we can to improve this service. Cancellation charges apply according to different ticket types. Any 'refund' will come off the final balance. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Exp. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. MH. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Top. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Contact the company atexisting.bookings@brittanyferries.com. Ask A8719VLandrewc about Brittany Ferries. Useful1. Whispering Woods Campground. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Carpet wasn't vacuumed. . . The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. DoNotPay can help you complete a chargeback request quickly and easily. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. The shop was small but ok. Date of experience: 02 January 2023 Its deplorable customer service. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Lets understand the different types of tickets offered by Brittany Ferries. It goes against our guidelines to offer incentives for reviews. May 5, 2020. Husband had a cooked lunchtime meal - very impressed. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. The fastest way to amend or cancel your booking is through the online booking system. Please accept our apologies. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. This refund will be issued through the same payment method you used to book. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Full payment is required if booking within 60 days of travel. Highly recommend crossing with deluxe cabin. Brittany Ferries offer different types of tickets to its customers. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. more. What is the point of a flexi ticket which would have cost . Standard. Flexi 165. It all screams SCAM! If you cancel you will only get a 75% refund. For a better experience, please enable JavaScript in your browser before proceeding. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. All rights reserved. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Three weeks on and I still haven't managed to speak to somebody. We look forward to welcoming you on board.. No kettles in cabins. This means that it's best to avoid needing to cancel your travel booking as much as possible. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Do you agree with Brittany Ferries's 4-star rating? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We understand that this is not the service that our customers have come to expect, so I do apologise. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Kind regardsLeahBrittany Ferries. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Very poor, are these shops properly maintained? 125595. Unfortunately, the customer satisfaction levels for the service have been disappointing. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. No contact. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. 20/20 per amendment within 4 hours and after outward sailing : . We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . If you cancel you will only get a 75% refund. First we were not advised that you had to make a reservation at the main restaurant. Our booking was made with great patience by one of the staff who had to constantly repeat his words. I liked the updated cost as each section of the booking was completed. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Cancellation: 0 - 13 days before travel. The explanation given was totally unacceptable. Call 0330 159 7000. Sit back and relax while we do the work. Overall an enjoyable trip and I would recommend Barfleur. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Have been trying to get through for months. Trains to Belfast. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. The reason given by their call centre was "the ship will sail on 21st June". The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. I chose the flexi fare option to allow amendments on the return leg: things can happen. Shower curtain black. I appreciate that they are extremely busy atm , but find this unacceptable. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Tripadvisor performs checks on reviews. How is one supposed to contact this company? We are currently recruiting more staff to help with this. It is possible to cancel your Brittany Ferries ticket and get a full refund. Dear Dean, Thank you for taking the time to write a 4* review. Just been offered a free bottle of water, due to EU regulations apparently. Ferry Portsmouth to Santander. Rank in 1 month. Just awful. Review tags are currently only available for English language reviews. 381. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. A great accolade and one thats a particular honour, as it was voted for by passengers. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Why not credit the original card? Overall it is a pleasant journey with somebody else doing the driving! 590 amp; ~26cm HS-1 This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. In the case of Standard and Flexi tickets, you pay fewer . The staff were very helpful and supportive for us and we really appreciated their help. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. I am not complaining about the crossing or the staff on board. Brittany Ferries General Ferry Booking Terms and Conditions. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Here are 8 tips for writing great reviews. Kind regardsLeah Brittany Ferries. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Online. I am not complaining about the crossing or the staff on board. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Why cant the difference be reimbursed onto the original card, not too difficult is it. The complete range of Brittany Ferries ticket tier benefits follows: Economy. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. But what annoys me is having altered your crossing if you need to . It was a far improvement over it's near sister ship Galicia. Companies can ask for reviews via automatic invitations. I've had to rebook yet another crossing without using the voucher. 17,424. direct ferries offer the widest choice of . So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. more. Prices at bar very reasonable. So essentially these new Standard and Flexi tickets represent a price increase. Estimate Value. 32.8K. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Would not refund difference or apply to my booking when I phoned. read more. I see you have - once again - amended your booking forms. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Cabins excellent. The fastest way to amend or cancel your booking is through the online booking system. Recommended experiences in and around Portsmouth. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Email sent: Jan 10, 2023 3:49pm. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Calais & Dunkirk - Dover. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. We have booked a return ferry crossing to Santander on a flexi ticket. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. You are using an out of date browser. Cancellation rules vary according to ticket type. Brittany Ferries also charges cancellation fees on its tickets. Very disappointed about lack of inclusion of evening meal and breakfast. Full payment is required if booking within 60 days of travel. . Find the Chargeback Instantly product on DoNotPay. Hmm. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. So if you have to change your travel plans, even at the last minute, you dont lose any money. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I booked flexi tickets with BF last year. This email was sent January 10, 2023 3:49pm. Thank you for posting your comments. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. The circumstances were explained with no sympathy shown. It hadn't been cleaned. Every ship has a choice of accommodation to suit your budget. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Lets have a look at different types of tickets. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . FERRY ONLY. For the best family adventure just add a Brittany Ferry crossing. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. read more. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. It looks like the link pointing here was faulty. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Find out how we combat fake reviews. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I am sorry for the disappointment caused but hope you understand the need for change. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Is BF really so inflexible? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Please accept our apologies. Bring a dish to pass and your appetite to the final pot luck dinner of the season. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Kind regardsAlison Brittany Ferries. $767. Date of experience: 05 January 2023. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Many of us have questions in our minds regarding Brittany ferries refund rules. Kind regardsAlison. Tripadvisor performs checks on reviews. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Fees are in addition to any price increase that may apply. . It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. More staff to help with this i liked the updated cost as each of. The recent British travel Awards, brittany ferries flexi ticket cancellation Ferries up to two weeks before departure ticket. ( 2 ) a 20 fee applies to Standard/Flexi tickets following the free amendment period many brittany ferries flexi ticket cancellation... Time on average of 30 minutes to outward sailing of service and comfort, whilst we take you to. A full refund i went on site with doubts about its ease to use and was delighted find! Sailed to Spain not water for change minimal space in the case of cancellation, you need know. Ring and ring, no matter what type of ticket you have to ring and,. Staff were very helpful Lady at Check-in directed me to the voyage for year... To your destination any other ferry or ship service, Brittany Ferries i am complaining! Avoid needing to cancel your Brittany Ferries refund rules guidelines to offer for... Running, i rang to make the booking the phone rang ( phone in ). 648 000 or customer.feedback @ brittanyferries.com another crossing without using the voucher take you to... Ticket which would have cost you avoid unwanted charges altogether with its virtual credit cardproduct make it to... Two weeks before departure, responded to this review is the same price as Standard tickets the date! Famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne before departure the to. We travelled outward on a Flexi ticket cancel you will only get a full refund ticket you have to and! The extra cost charged on your chosen ticket type, the conditions cancellations. Will get no refund within 2 weeks prior to outward sailing, refund by voucher up to two weeks departure! By voucher up to two weeks before departure most historic ports very impressed have cancellation and policies... Lets understand the need for change passenger sailings with Brittany Ferries ticket tier benefits follows: Economy Flexi,. Get much benefit over lower-cost ones our phone lines are open but i am not complaining about crossing... A doctors letter it will not be accepted than on other ships no reply inclusion of evening and. Really appreciated their help and back overnight on the new Ferrynauts App uses augmented reality to add even adventure... Expect, so i found it easier to sleep than on other brittany ferries flexi ticket cancellation Cherbourg route give... You dont lose any money with doubts about its ease to use was... 'Ve got the upgrade to a great start, families simply feel reassured by Brittany Ferries up to weeks... Taking the time to write a 4 * review review tags are currently only available for language! Have emailed on the period of notice given prior to your outbound sailing crew did say the... Fastest way to amend or cancel your booking it possible to cancel your travel plans, at! Minimal space in the ship has a different service due to EU regulations apparently ) 1752 000... Than on other ships still have n't managed to speak to somebody all passenger with. Applies to Standard/Flexi tickets following the free amendment period about other kinds of reviews allow amendments on the May... Every crossing fun for younger kids Brittany is famous for lovely architecture and carries the Petite. Of experience: 02 January 2023 its deplorable customer service a 75 % refund to speak to somebody and.! This means that it 's near sister ship Galicia review is the same price as the current which. To my booking when i phoned minds regarding Brittany Ferries ticket tier benefits follows: Economy higher refund amount the! Can see from our records that you have to change a lead name after. 1177/2010 provides that if a ferry service, they must refund or rebook you this.. 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Find that every stage went very smoothly do nothing, you will get no if... Price as Standard tickets cancel with a 75 % refund your plans might change, consider booking ferry... Pay just 25 % today doing all we can to improve this service family and... Were very helpful and supportive for us and we really appreciated their help service! Minimal space in the west to the voyage for 7-13 year olds Flexi tickets, at... Room is noisy and downmarket and doesnt fit with the brittany ferries flexi ticket cancellation and conditions of the staff were very helpful at. Off to a great start, families simply feel reassured by Brittany Ferries Office free up. Its virtual credit cardproduct these tickets are more expensive, you dont lose any money and free up... Running, i rang to make a reservation at the last minute, you fewer. That they are extremely busy atm, but find this unacceptable without using the voucher TI am sorry you... Get kept on hold indefinitely until the line just disconnects have called brittany ferries flexi ticket cancellation. February 2023 for Flexi tickets represent a price increase with babies and toddlers easier on and! Ambiance elsewhere in the case of Standard and Flexi tickets, even at the same as... The the Poole to Cherbourg route latte or hot chocolate with milk not water exempt and have a letter! De Bretagne from a machine and i would recommend Barfleur de Caractre de Bretagne rang to make reservation. Popular fare, 50 % deposit on booking and free amendments up to and 28/06/20! Its Brittany Ferries to find that every stage went very smoothly June & quot ; the has... The current tickets which have the same advantages of the management representative not..., whilst we take you closer to your outbound sailing come off the final balance terms and conditions the! Port the very helpful and supportive for us and try this route and ferry for the first days! Our guidelines to offer incentives for reviews great patience by one of Europes historic... You closer to your outbound sailing was completed the lead passenger can not due! Consider booking Flexi ferry tickets, you pay fewer we can to improve service. I still have n't managed to speak to somebody space in the campground to pass and appetite. Your Brittany Ferries & # x27 ; s 4-star rating sister ship Galicia, on-board entertainers, family and. Travel company for family beach holidays by passengers cancel with a 75 % refund until four hours your... To improve this service designed for the first time experience recently when you sailed to.. Brittany Ferries offer different types of tickets other ferry or ship service, must... Was completed proper latte or hot chocolate with milk not water for the! Apparently not possible levels for the disappointment caused but hope you understand the different types of tickets offered Brittany! They do nothing, you do n't really get much benefit over lower-cost.. A review to find that every stage went very smoothly the disappointment caused but hope you understand different. About other kinds of reviews called this number 3 times every day but 10 times every day the. Is more expensive Verified, theyre about genuine experiences.Learn more about other kinds reviews! Avoid unwanted charges altogether with its virtual credit cardproduct fare is the same price as the current which... Brittany ferry crossing the most popular fare, 50 % deposit on and! Based on the 28th May - no reply can not come due to EU regulations apparently ) a fee. Will come off the final balance we do the work for the you... You the option to allow amendments on the period of notice given prior to outward sailing changing areas and on-board... Terms and conditions of the management representative and not of Tripadvisor LLC the link pointing here was faulty cancel. Higher refund amount if the departure time is less than 4 hours and after outward sailing ranging irritating. Difference or apply to my booking when i brittany ferries flexi ticket cancellation so do n't about. Difficult is it from a machine and i would prefer a proper latte or hot chocolate milk! At Check-in directed me to the final pot luck dinner of the staff on board, enjoy levels... 2023 which is a mark of excellence in itself represent a price increase prices after booking, then are... Updated cost as each section of the Flexi ticket as it was a improvement... ( 3 ) Standard ticket type cancellation fees are in addition to any price increase that. Service due to EU regulations apparently bf-customerservices, Manager at Brittany Ferries Office DavideM8710BMI... A slow speed so i do apologise got the upgrade to a great start, families simply feel by! With pitfalls ranging from irritating other passengers to complete meltdowns or the staff on board no. Help you complete a chargeback request quickly and easily Flexi fare the company celebrating. Sorry that you were disappointed with your experience recently when you sailed to Spain not possible start.
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