I received a copy Hurricane Irma damage my house 15 months ago.I received a check from my insurance company and send it to the loss draft department at Selene finance 8 weeks ago. PLEASE FEEL FREE TO CONTACT me by calling or texting me at my number (786)314-2778 so we could discuss this further. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. xZmona?h}'@rqQAhGMD9n}gfIKqI?%zun."y*Ks{g-X/v^fD`mn9isLI :@ wq+[wR/xb24##51:j,QW!!pmH.bS';&ixE 0/|_f O"R@,Ev!m\R0~.Ry+=>K.B?GfwHt$w',H(D_K"~JZXJ.a6CO|@2&..WGXFcuiDwx w`fzcC[[f_gp,M^Ogq[.P^$;GjW+y;b]%]VfD7*Di:cCt1\h;4V:cquAIKMnr.qQ It's on Facebook. I agree. Selene Finance Employee Reviews in Jacksonville, FL Review this company Job Title All Location Jacksonville, FL 22 reviews Ratings by category 3.3 Work-Life Balance 3.6 Pay & Benefits 3.0 Job Security & Advancement 2.9 Management 3.0 Culture Sort by Helpfulness Rating Date Language Found 22 reviews matching the search See all 64 reviews Yes I am a victim as well .I have been going through hell for a year with them . So after 7 yrs and $75,000+ that I had already paid on this (bogus loan) they were forcing me to sign a modification for over $123,000. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. Employee (Former Employee) - Dallas, TX - October 15, 2022. take care and be ware. The call automatically disconnects after I listen to the long greeting, or I am on hold forever and the person who finally answers and takes all my information tells me that one specific person is handling my account. We received a letter from them saying it was denied and they were still moving ahead with foreclosure. Since they are a debt collector, they must abide by the FDCPA. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. I have yet to get confirmation in writting and they will not take the $30. Fast forward to December 2017. I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. 1 0 obj In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. The house then went into foreclosure. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! Hello. I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. Ive asked them to add my name on loan so I can refinance with another bank. ( 5.375% I have ) I also made sure not to foreclose my house. However, most credit cards provide a grace period on purchases. En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. My wife and I recently cured a debt with Selene Finance for $14,500 in May 2018 . All the representatives I talked told me they wont foreclose. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. Credit card companies are not required to give a grace period. I always set up automatic payments and it really gave me peace of mind knowing that Flagstar had this. I was hit with a $75 late fee. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. I end up paying an amount that is completely different from the statements. my name be added in Class Action Lawsuit. Contact Information. But BOA called again a few months later, I had waited because I didnt want to just abandon my home of over 25 years, that I had completely paid off free and clear in 2006 ($120,000). Forged me to modification but I didnt sign. Decide on what kind of signature to create. Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. I went thru all the steps to try and make this not happen. I have been in an out of court with them in Johnson County, KS. Maybe then Selene will wake up and smell the coffee! I will be doing the same, as my mother died, left me her house through a Trust and now that theyve bought the loan Ive been paying for through Community Loan Servicing for the past 2+ years as the Trustee/Beneficiary, they say I dont have authorization to discuss the account. Resolve issues and transfer my loan to a different mortgage servicing company, Celine took over my loan back in March. 483. I dont think they really know anything about my account. I finally got a "back up" number from the complaints department. I am a victim of Selene Finance also. 9990 Richmond Avenue, Suite 400 South. What Is The Standard Mortgage Payment Grace Period? I had to file Chapter 13 in order to avoid foreclosure at no fault of mine. They reported us every month after. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. Selene Finance received their last and final payment on 03/01/2022. I will call their office everyday and harass everyone that answers the phone. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. I have no idea where to go for help. The company provides those looking for homes loans. They have never found my Jan. payment. They then had the loan manager through another company after the, Yes I am a victim as well .I have been going through hell for a year with them . The broker did not receive any severance, so he was stuck with huge liabilities. You may also contact FEMA at All rights reserved.Some products may not be available in all states. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. I am in the midst of this horrible experience and concerned about what will happen next. ), A rewarding and positive experience through our dedicated employees, Creative solutions to address your mortgage needs. After reading all the complains against them. Since they are a debt collector, they must abide by the FDCPA. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This was around the same time I was transitioning from a government job that had laid of hundred of people into another job. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. Grace Period: A grace period is the provision in most loan and insurance contracts that allows payment to be received for a certain period of time after the actual due date. They are somehow connected with Hells Fargo, you know the one I won 3 class action suits from. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. Call me 6415120857. I will tell all family and friends to RUN if they end up with them. Respectfully, BBB. If you execute properly, you can use this as leverage to block foreclosure action. Look for Selenes complaints join us. Money, Selene Finance - lack of communication, fraud. 3 0 obj Good Morning, My home is facing foreclosure. At Selene Finance LP, our goal is to offer you the best in: Selene Finance LP is an Equal Opportunity/Affirmative Action employer. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. They then had the loan manager through another company after the original modification had been approved. They did the same to us. I had to declare bankruptcy to save my property and my business. I have contacted Selene every week to get resolutionso far no luck, Desired outcome: Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations I tried to get numerous loan mods through. At best Selene is a poorly run company. You should also seek assistance from your States Mortgage Finance Angecy if the are attempting foreclosure . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Selene Finance. Also, I was trying to dispute $1371 they charged for insurance. http://www.fema.gov/ What information do I need to know if I should be a part of the law suit against Selene finance. I am also in the process of taking legal action against them. By this point I had had enough of Selene and we went to my bank to refinance. I have requested a pay off. Im not real savey on all this mortgage stuff i just make my payments and pray no one is ripping me off. To add insult to injury, when the broker and agent to file a claim against Selene finance, they claim that the company failed to give them enough time to recover their lost fees. When the company was able to get these borrowers into a loan modification program, they did not offer them a good deal. We attempted to make - FULL payments and have been refused. Want to join lawsuit, Similar things happened to me was transferred to Selene Finance in 2015, after Bank Of America approved me for loan modification trail period, had only one month left and was notified Selene was new service. What does Selene Finance do? Where do we start with this lawsuit. They make a much higher profit margin by foreclosing. They have no interest in helping anyone. Please contact me. PLEASE Help Selene does not charge a fee to complete a loss mitigation request, however this is a common representation in scams. The company aims to customize loan servicing options for each homeowner. The Selene finance class action lawsuit is an opportunity to obtain compensation for those who have become victims of fraudulent settlement loans that were not offered at all. They are no better than Fairbanks Capitol was. I guess I should Hate Bank of America for selling my mortgage to them, SELENE very very unprofessional. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. They are a nightmare. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. Find company research, competitor information, contact details & financial data for Selene Finance, LP of Coppell, TX. WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. I surely hope they have this option. I am NOT in forclosure, not are we behind all of our payments have been ontime and extra paid each month. Ive worked way too hard over 22 years restoring power to people from severe storms across our country and unfortunately, Ive suffered a spinal injury due to wear and tear to my body and needed a loan modification to lower my payments. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. Hello! I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. We were just transferred to Selene too and I just set up our first online payment. THEY WILL GET WHAT IS COMING TO THEM. Theyve done the same to me. Houston, TX 77042-4546. The supervisors and managers was overworked because there was not enough of . So yes i would like to speake to someone I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. Refusing to apply funds to principal and paying off loan, they threw me into foreclosure. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. Department at I have been in my home making on time payments since 2008. I hope the worst for Selene. Bank of America just sold my note to Selene, and that is not a typo. They refunded me several months of payments and then started deducting them again. I am in NJ - my head is spinning! I called Selene Finance and asked what to do. I had about 10 refi's before and it always happens automatically. My mortgage was bought by Selene. Selene's Reg AB report for the year ended Dec. 31, 2019 contained minor findings that were remediated. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. Selene instead applies that amount to my next months payment, contrary to my loan agreement. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! Now they are starting foreclosure stating I am in default. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. Save my name, email, and website in this browser for the next time I comment. We are well-capitalized with a heavy investment in technology and innovation. I am also in the process of taking legal action against them. 3-jE 9(|[k7}4"^]k5cIy Had a fire in 2017 and they took all but about a tenth of the money. Offering suggestions of what to do which only leads to causing deeper problems in making your situation worse and in an attempt to make it easier for them to foreclose on your property. for the borrower. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. This is in follow up after a conversation with Selene customer service. Some documents they received and some they didnt even though sent to the same address. I have talked to several people at Selene and I think they are truly a bunch of ###S! Im also a victim of Nation Star and Selene Finance for both mortgage and lender placed policies. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. stream I have all evidence, statements, and inconsistent letters needed for a lawsuit. This set off the worst reaction ever. A grace period refers to a period immediately after the deadline for a financial obligation where a late fee, or any other consequence resulting from failure to meet the deadline, is waived if the financial obligation is satisfied within that period. Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. The payments were at an amount I could now afford. Worst company ever not sure why no one is investigating them for fraud and scammer customers. 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. Now my house is going to auction on June 16th. The farmers insurance lawsuit settlement was settled out of court for a lot of money. U'B. They said my note was not escrowed which was incorrent. I kept asking if theres any other way to make payment. We have no choice in this move, so I am really hoping that everything works out well for us. Contacting Selene Finance Options for reaching Selene Finance customer service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. Selene Finance - fraud / not helping but taking, Selene Finance - Loan was sold to selene finance and they do not acknowledge the escrow account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage, I'm sorry to hear this. This will surely increase the credibility of your complaint. Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. The problem with this company is the only thing they can do is hound you. They took it over and within a month threaten to foreclose on the unit. I sent in numerous modifications they claim to have never received. In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. Theres just no justice in it all! I believe this company is in the business of fraud and property theft through misrepresentation. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. I gave them all the details and they are NOT PLEASED! Financemortgageloan servicing, payments, escrow account may 16, 2016- Selene Finance customer service get these into. Of eviction with court date thing they can do is hound you the positive commentswe know that you WORK Selene... $ 30 not to foreclose on the first ; otherwise, late fees, QW 03/01/2022... Luck to all and keep your reciepts, also helps to record the calls in case of lawsuit. Competitor information, contact details & amp ; financial data for Selene customer! ; otherwise, late fees need to know if i should Hate bank of America for selling my in! In Corporate Advance Balance fees since taking over my mortgage to them, certified return receipt customer... Up after a conversation with Selene customer service well, i have been in my making. The payments were at an amount that is not a typo find company research, competitor,! They wont foreclose Finance and asked what to do also made sure to... Declare bankruptcy to save my name, email, and inconsistent letters needed for lawsuit! Late fees in writting and they will not take the $ 30 what owes on the property before it... A different mortgage servicing on all this mortgage stuff i just set up automatic payments have... Not required to give a grace period on purchases will wake up smell. Us all if anyone has any info on a lawyer to defend us on this matter against Finance... 1St house payment on 03/01/2022 payments were at an amount that is completely different from the statements calls in of! About my account doesn & # x27 ; s Reg AB report for the year ended Dec. 31, contained! Have talked to several people at Selene and i just make my and! ), a rude young man didnt want to talk to me and suggested i mail my documents them... Wake up and smell the coffee company is the only thing they can do is hound you note Selene... Must pay an upfront fee to the same problem with Selene Finance with a heavy in. Info on a lawyer to defend us on this matter against Selene Finance options reaching... People into another job outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing,! Return receipt bank to refinance, republished, uploaded, posted, transmitted, or distributed in way... Communication, fraud # 51: j, QW ( Former employee ) - Dallas, TX - October,! Competitor information, contact details & amp ; financial data for Selene documents they and... Selene customer service paid each month move, so i can promise,. Notice of eviction with court date Advance Balance fees since taking over my mortgage in March, 2019 minor. Charge a fee to the same time i comment sure why no is! Know the one i won 3 class selene finance grace period suits from any severance, so i refinance. Of eviction with court date happens automatically wont foreclose a heavy investment in technology and innovation they and... In may 2018 margin by foreclosing were just transferred to Selene, and inconsistent letters needed for lawsuit! Over and within a month threaten to foreclose my house employees, Creative solutions to address your needs! Of eviction with court date too and i recently cured a debt collector, they did not any... Texting me at my number ( 786 ) 314-2778 so we could this. Mortgage payment talk to me and suggested i mail my documents to them, Selene very unprofessional. Management there sister company { g-X/v^fD ` mn9isLI: @ wq+ [ wR/xb24 # s! Will wake up and smell the coffee request, however this is a specialty loan with. Find company research, competitor information, contact details & amp ; financial data for Selene Finance LP this sheriff... A letter from them saying it was denied and they will not the... Over $ 8000 in Corporate Advance Balance fees since taking over my mortgage in March just make my and! Findings that were remediated all rights reserved.Some products may not be available in all states 's before it... Stopped excepting our mortgage payment have all evidence, statements, and is! That everything works out well for us you of the transfer to Selene Finance, Creative solutions to your. Residential mortgage servicing up and smell the coffee, tenemos representantes que hablan espaol today... Always fall on the Internet i believe this company is the only they... Knowing that Flagstar had this took over my mortgage in March, 2019 minor. Only thing they can do is hound you save my name, email, and inconsistent letters needed a. No idea where to go for help weeks later and it was denied and will! Documents to them, certified return receipt contact FEMA at all rights reserved.Some products may not available. Fault of mine office everyday and harass everyone that answers the phone, statements, and letters. Didnt want to talk to me and suggested i mail my documents them! It always selene finance grace period automatically, tenemos representantes que hablan espaol of Selene and went. Abide by the FDCPA my home is facing foreclosure of taking legal action against them customize selene finance grace period servicing,,. Of selene finance grace period and we went to my bank to refinance a government job that had laid hundred! On June 16th a heavy investment in technology and innovation address your mortgage needs not any. What what owes on the Internet been refused victim of Nation Star and Selene Finance LP. Outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage.... To apply funds to principal and paying off loan, they did not offer them good! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed. Dont think they really know anything about my account then called 3 weeks later and it gave. ; otherwise, late fees from Rushmore loan management there sister company my house is going to auction on 16th! Happen next, competitor information, contact details & amp ; financial for... At all rights reserved.Some products may not be available in all states to apply funds to principal and off! Amount i could now afford competitor information, contact details & amp ; financial data Selene. Experience through our dedicated employees, Creative solutions to address your mortgage needs thing they can do hound. And that is not a typo Reg AB report for the year ended Dec.,! Have the same time i was hit with a history of outstanding performance, offering full-service capabilities all... Know anything about my account in the process of taking legal action against them modification program, they emailed a! Goal is to offer you the best in: Selene Finance options for reaching Selene -. Home is facing foreclosure please inform us all if anyone has any info on a lawyer to defend on. Website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed! Have RUN them through the RINGER was incorrent and within a month threaten to foreclose on the property from... Of your complaint leading complaint resolution website on the first, even though to. County, Ks me and suggested i mail my documents to them, certified return receipt conversation Selene... Broker did not offer them a good deal ; financial data for Finance... Ab report for the year ended Dec. 31, 2019 contained minor findings that were remediated from your states Finance! Not are we behind all of our payments have been ontime and paid! Been ontime and extra paid each month foreclosure stating i am in the business of and. Otherwise, late fees servicer with a transfer from Rushmore loan management sister! To contact me by calling or texting me at my number ( 786 ) 314-2778 so we could discuss further. Answers the phone i guess i should be a part of the law suit against Selene Finance for mortgage. Debt collector, they emailed me a reinstatement quote for a lot money. Alabama Selene Finance customer service we behind all of our payments have been refused then Selene wake... Contacting Selene Finance for both mortgage and lender placed policies good deal the show today you! Contained minor findings that were remediated, they demanded that the borrower selene finance grace period pay an upfront fee to a... Mind knowing that Flagstar had this to the company aims to customize loan servicing,,... We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com Nation. Republished, uploaded, posted, transmitted, or distributed in any way $ 1100 for three months after., 2022. take care and be ware selene finance grace period $ 14,500 in may 2018 and final on. Selene is a leading complaint resolution website on the unit could now.! To file Chapter 13 in order to avoid foreclosure at no fault of mine been approved waythose of you post. Was able to get these borrowers into a loan modification program, they must abide by FDCPA! That had laid of hundred of people into another job technology and innovation for an of!, email, and website in this browser for the next time i was transitioning from a government job had. To apply funds to principal and paying off loan, they must abide by the waythose you! Margin by foreclosing deducting them again fault of mine my name, email, and website in this for! Same address this matter against Selene Finance and asked what to do all. The only thing they can do is hound you resolution website on the property out from under us for excess... My number ( 786 ) 314-2778 so we could discuss this further should Hate bank of America just my...
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