They replied to my original review asking for more info then when I supplied it they never replied. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 1 point equals 1 dollar. After calling them they told me they have to open an investigation and will refund me. Thank you for bringing this to our attention. UPDATE: still no delivery. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. I told her the situation and she said she would call the warehouse and reship it. How miserable! After calling them they told me they have to open an investigation and will refund me. Companies can ask for reviews via automatic invitations. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. On behalf of the entire Calzedonia team we appologize for the inconvenience. Companies can ask for reviews via automatic invitations. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Overview. OPEN POSITIONS . Of course, it is possible. Anyone can write a Trustpilot review. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. An Calzedonia.com account is already associated with your e-mail address. I added an order, they charged my credit card. !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. More so, after this bad experience. I did panic as I had read reviews on here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. The perfect gift that will never go out of style. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. We have just sent you an email regarding this issue. Resolver can help you send your complaints to Calzedonia. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. Thanks for contacting us. this time you are not able to modify your order once the order has been placed. Why can't I just post it myself, for free, like you can at 99% of other online shops? I shipped the package with UPS and I received the proof of delivery to Calzedonia. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. In the meantime discover our social networks Local Customer Care Number. I am happy with all. My order number is xxxx. 10% off any order with Email Sign Up. Thank you for contacting us.We are sorry to hear about your experience with our shipping. Will never order from this company!! !Please be aware before buying anything from this company! I contacted you about this the 24. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Hello Kat! Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. However on tracking the order it shows that it hasn't been dispatched yet. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I have sent multiple emails and they still refuse to send me my items. It is effortless to become a Calzedonia member. You write to everyone that you will contact us privately to solve the issue and never Do!!! I ordered 5 more pairs in 2022 and the product is NOT the same. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! I absolutely dont recommend buying calzedonia giftcards: it's a scam. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? Hi Charis, Thank you for your review!We apologize for the negative experience. 0172 4448080. | Read 181-192 Reviews out of 192 LABOUR DAY 01 MAY Placed an order a while ago - said it's shipped. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. All the items I ordered are now gone - terrible customer service. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. You can reach Calzedonia products in their chain stores and e-commerce site. I added an order, they charged my credit card. and When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. It goes against our guidelines to offer incentives for reviews. , Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. And ripped and the seam. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. Never again. Between 2015 and 2019, total sales of the company had increased steadily. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Im sick of seeing influencers promoting them, false advertising! And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Verification can help ensure real people write reviews about real companies. 10 mails and complains still have not received my refund!!! Theres no jargon in our rights guides. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. 2023 Trustpilot, Inc. All rights reserved. there might be a slight delay processing Nov. Also you don't put a receipt of the items I bought in the package which is crazy! You mistake has cost me time and money. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Get the latest business insights from Dun & Bradstreet. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. Thank you for making us aware of this issue. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. This behaviour is not acceptable and shows how much you don't care. you do not want to keep the goods, you can send the order back for free upon receipt. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. Find out how we combat fake reviews. Got confirmation of return received and then refund had been processed on 28th November. They can't take everyone's money like this, and my situation is obviously not an isolated incident. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. and that they won't refund you. I havent received my order nor have they bothered to get back to my emails. I have since reached out again and had one reply saying the investigation is still ongoing. The returned items must be sent back using the pre-paid label you received with your Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. Resolver is free. 23/11/22 parcel delivered. Total of almost 500 euros extra!!!!!!! Im sick of seeing influencers promoting them, false advertising! How can I buy items from Calzedonia.com? Then they changed the material and the leggings became horrible. When I asked customer Sevices, they answered after a week. We use dedicated people and clever technology to safeguard our platform. The maximum delivery time has long since passed. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The Customer Service is active all year long excepting the following holidays: I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Customer service sends another email to their tech department, this time with no ETA. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Companies can ask for reviews via automatic invitations. | Read 21-40 Reviews out of 193 3 months!! They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). I have to give them their due that they were most helpful. I have exactly the same issue as everyone else. I bought 2 pairs of this leggings in 2018 and fell in love with them. Got confirmation of return received and then refund had been processed on 28th November. Join our loyalty program for free and get exclusive benefits. EASTER MONDAY To track an order, please enter your name and the order number you received in the confirmation email. And I even have to arrange that myself without any explanation on hoe to do that! Just raise a case and leave feedback after. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. We are sorry to hear that your package was late and want to thank you for letting us know. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. Hello, how can we help you? I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, Not recommend to buy with Calzedonia. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. Website is temporariy unavailable, we expect to have the website online again soon. We use dedicated people and clever technology to safeguard our platform. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Well always be on hand with guidance and support to help you get the results youre looking for. Calzedonia offers the gift wrapping service. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. Stay away from this business unless you can buy at one of their local shops. Discover our collections for Women, Men and Children. Buy 1 leggings and get 50% off on the second 1. That was November 2022. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. If you have Worth service.Never again, Hello Natali! If I could rate this awful company any lower I would! I have emailed so many times and no response. You still haven't found an answer to your question? visit the Returns and For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. For information on the use of your data on this site, please see our THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 16/11/22 email saying been shipped. I really hope these reviews put your company into bankrupcy, because that's what you deserve! Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Extremely poor service from Calzedonia customer service team. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. All rights reserved. Reply from Calzedonia. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Discover our collections for Women, Men and Children. Privacy Policy To excuse me, they are offering me a 10% discount on the next order. I havent received my order nor have they bothered to get back to my emails. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. This should be considered fraud and false advertisement. I ordered many weeks ago. Received my order late. 2023 Resolver Consumer Online Limited. Is this for real? It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. I will never buy online anymore, order never received no refund.I will never buy online anymore. I now have to pay 2.95 to have a courier pick it up at my place! The contact formula on Calzedonia's webpage is not working either. In this A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! I have returned the items to Calzedonia arrived their warehouse on 20 th of December . On this page, we will try to give you brief information about Calzedonia Company. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! return methods: return to the store and return by carrier. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I have no idea how they can still be operating when they are scamming people. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Simple! Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. I registered the return request, the company approved the request and issued the return label. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This is the third day and still waiting they do anything in clear! Poor customer service. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. Thank you, Calzedonia Customer Satisfaction Team. View our cookie policy here. Thank you for contacting us.We're very sorry to hear about your experience. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! So off putting, very unprofessional, good luck shopping there. ** update - over two weeks since writing this review and still no refund. For more information, please Better to spend 3 at Primark, not 34 at Calzedonia. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. and did not even get the product great!! Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. CHRISTMAS DAY 25 DEC Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I sent multiple queries to check it with delivery services. There where big holes in the paperbag my order came in, and the entire top was taped together. Hi Lena, Thank you for your review!We apologize for the negative experience. Find out how we combat fake reviews. CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. Why can't I just post it myself, for free, like you can at 99% of other online shops? I got reply to wait, no resolution, no timeline, additionaly case closed. I used to buy swimsuits, tights, socks, everything. !Furthermore, I did never received the confirmation email. Over five weeks later and theres still no sign of my parcel. We will contact you privately to check all details and assist you. Want to save money with exclusive offers? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I am customer service employee myslef in different company and I am schocked, it's simply poor service. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. !Please be aware before buying anything from this company! I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. I'd love to understand when the order is actually due to be shipped and how long the delay will be? . ARE YOU SERIOUS??!! "Marriage equality . Your email address is already associated with a social media profile. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. Still no refund to account and no response from customer services. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team.
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