They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. The company has been known since the 20th century as the market giants. We make these products in our locally . At home, not so much. He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! Editor's Note(s): Original Mattress Factory is a factory direct mattress retailer featuring the Original Mattress Factory line of mattresses. Their sales pitch describes factory direct quality and prices. Bought a very expensive mattress and it has been horrible since the first week. How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. If this is your business, claim your profile to update this information directly. Maybe they do, maybe they don't, does not matter. Please DO NOT buy from them. WASTE OF MONEY AND TIME. I liked it a lot. I sent the mattress back. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. Would happily shop again! Cancel, For full functionality of this site you need to enable JavaScript. She said she would never be able to sleep on it. Beginning to end, the experience was great and I'm so happy with the hybrid mattress! DO NOT buy a mattress from The Original Mattress Factory! He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. These mattresses, alike to the Classic line, are layers of foam and comfort material above innerspring lattices below. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. Horrible. factors that you might not otherwise consider. DO NOT BUY THIS MATTRESS. EARLY! ( You can see a full list of our factories and stores here.) Another $60. I knew about the no return policy and bought it anyway. I don't recall that discussion in the store. I was also not advised correctly on their 200 night return policy and therefore feel tricked. The pros: Multiple firmness options for all-foam mattress varieties. He is out a lot of money.Mattress Firm gives you 120 days to try it out. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. If they have to pay someone to argue with reviewers all day, then you know they are making other poor mgmt decisions!!!! I can feel the springs when I lay down. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. Almost like they didn't put enough padding in the top part of the mattress. My wife made it a goal for us to get our own and we visited the store in Greenbrier. Compare pay for popular roles and read about the team's work-life balance. ", "It is very well made, comfortable beyond expectations. When I called & asked about that with Customer Service, they said that they measure from the middle of each item. We have 12 factories around the U.S., and all of them are open to the public for tours. available mattresses, in addition to other online options that match The store mattresses do not match with what is delivered. She told me that it wasn't just ME, the mattress was awful. The mattress I chose was a 9.5". Our national brand mattress was well past it's prime. All rights reserved. unique needs and preferences. $499.95. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! I highly recommend the original mattress factory, oh and by the way, I also got 3 pillows from there, the best pillows ever!! This site's sole purpose is to help you make the decision faster and with more peace of mind. It was comfortable initially, but in a short period of time that changed. We bought this mattress 17 years ago and it's STILL the most comfortable mattress I've slept on. They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. We have slept on it for 4 months - no change. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. Being a six foot one and a half inch woman, accuracy and dimension is very important to me. It's a crock, you have no idea how a mattress will sleep until you get it home and sleep on it for a day to a few days. Cons: Delivery Service. store and were greeeted by Lawrence. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. If you share these beliefs, join us by claiming your free profile today. With other stores, I felt like I was walking onto a used car lot. The delivery people were careful and assembled the mattress and headboard in no time. * Shopping there is a pretty relaxed, low pressure experience. How Original Mattress Factory Adjustable Beds Work? Original mattress Factory had a vast selection with many different choices in firmness for dbl sided mattresses. personal match score for each of Original Mattress Factory Classic's You think you pay for quality. Find local businesses, view maps and get driving directions in Google Maps. See how it all works here. Watch on. A plush but not quite Uncle Fester soft one. Employees: 34. GREAT!!! location said "It's not there problem!" * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. Very unhappy with this company. Sincerely - Thank you all! No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! No returns. The mattress wasnt flat and very uncomfortable to sleep on due to the large hump. We would recommend that the factory not only put handles on the sides of the mattress but also put handles on the head and foot of the mattress. That adds up to $350 a year to rotate and flip my mattress. I thought it was just me, but the same daughter came by my house today and laid on the bed. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. Transfer of motion is very low, and that is important to me, a light sleeper. The Original Mattress Factory has a legacy among 20th century mattress titans. Original Mattress Factory mattresses are Once the delivery driver leaves it is yours. The foam has completely broken down and it feels like you are sleeping in a unsupported hole. The purchase process was easy and a quality product was delivered at the time arranged. I have since purchased another mattress which is without problems for less money. Don't make the mistake of buying from THE OMF. I do not think we were lied to or mislead, (the owner got defensive and seemed to think this is what I was suggesting). - Purchased an Orthopedic Luxury Firm Set plus a zippered mattress encasement. Based on 3,663 real owner experiences with this brand. I purchase a king a little over 18 years ago, and I still love it! How well this mattress minimizes pain or tingling in key "pressure points" especially your shoulders and/or hips when sleeping on your side. The customer service after sale is merely repeating We cant do that. over and over. This is not always the case for older people when they go shopping.I will definitely be referring my friends. I bought the Orthopedic Pillow Top Mattress Set about three weeks ago and this is the best mattress I have ever had in my life. Powered by GoodBeds intelligent matching technology, you can even get your Great product. I am very pleased with our Grand Royale memory foam mattress. Thank you for continued loyalty, and be well. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I was not told that when I purchased the set. (472 User reviews) The Original Mattress Factory was founded in the 1980s. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. I think about my bed and my bad decision daily. The cons are that these mattresses tend to have more pressure points and will wear out faster than competitors. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. ", "Just outstanding from the sale to delivery. available mattresses, in addition to other online options that match Never again! We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. Since January, 2018 have had lower back problems. BUY DIRECT FROM THE FACTORY AND SAVE; Call 817-334-0361; CONVENIENT DELIVERY OPTIONS; . It also incorporates factors such as the rating's age, helpfulness votes, verified ownership, and more. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. Paul, the salesman answered all my questions. Amish craftsmanship in the framework, honest about what materials are used in the mattress (as compared with other retailers), and production of mattress in factory located behind the store. Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. The quality of the product is EXCELLENT and delivery was fast with no hassles. I have now, later read other reviews that people had the same experience. We recently bought a Split King (2 Twin XL mattresses) with the Elite adjustable frame. We work directly with the leading online mattress retailers to get the best available discounts for our users.With this code, the savings will be immediately applied to your order. I was wrong. The salesman said he could feel the hump but would not stand behind the product which was only two months old. Editor's Note(s): Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. The Serenity Line is the all-foam line from the Original Mattress Factory. When I lie down on the bed, I feel like Im floating on air. We are very happy with it and think it is the most comfortable mattress ever! Sean told us the layout of the store, invited us to try all the beds out, and offered to answer any questions we might have. What's GoodBed? I would seriously NOT recommend this company. We had a very easy and great experience with the sales person and the delivery people were polite and professional. They essentially just stole this money from us. My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem. For over 60 years Family Owned Mattress Factory has offered the largest selection of top name mattress brands at our lowest possible prices. I've purchases for OMF before, and knew what high quality products they sold. I would recommend that anyone reading this steer clear. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. I bought an orthopedict firm mattress from them. ", "The firmness of this mattress is great for my bad back. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. NAICS Code: 33791, Mattress and Box Springs Manufacturing and Retailer. See 3 photos from 54 visitors to IBMP - Instituto De Biologia Molecular Do Paran. You have lost a customer for life. Learn more about the GoodBed Quiz. Our score: 6.0. Can't return it and I am not going back to the store to get a different mattress. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. Squeaks, bounces, sags, and have horrible back pain. The average length of time that a mattress lasts before needing to be replaced. I am sleeping well with no back problems!!! Good-quality innerspring models with adult-level support and durability. I ultimately purchased the hybrid and it is fantastic! Totally mislead by the sales person. ", "So far after 2 months it's been wonderful sleeping on the new mattress. We would have aches and pains when getting out of bed. When I got the mattress at my house, it was very uncomfortable. 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. All we asked for was an exchange of the dropped frame. I spent time stretching out on all 4 and made my decision. It's your problem not ours. available mattresses, in addition to other online options that match Customers often ask us for our recommendations for the best mattresses for back pain. More info. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. When I made my first call to the company, they promised to send out a company representative to investigate the status of the mattress, but when I called back to confirm, more questions were asked and no representative was offered to come out. Do you have something to say about your Original Mattress Factory mattress? GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. I have been a fan of their mattresses for many years. $1,050.00. The store was super dismissive and rude. We never considered another mattress. I do recall hearing it "should" be flipped once a year. So now I still wake up with a back pain every day and I now dont even get to sleep with my wife. Back has never felt better for this side-sleeper. A dozen of questions were asked to attempt to justify the mattress problem was not the fault of the company. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. Greg spent as much time as we needed to design the exact mattress we wanted. In fact consider another retailer all together. Dig in deeper to learn if they deliver on that promise. Click here to learn more. But, with that said, their delivery guys are unbelievable. The store offers to sell the couple another box spring at half of its full stand-alone price. The salesman did not try to trap me or waste my time with promotions. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). no problem, it'll just cost nearly as much as if you got both. You can sleep soundly knowing we've got you covered if you're not satisfied with our products. The delivery men were amazing. No pressure sales. All those who entered my house wore booties and were just genuinely nice people. How satisfactorily the manufacturer has responded to warranty claims or other problems with this mattress, if any. Hill store by Homestead and every part of the experience was excellent. Everything with OMF from the shopping to the purchase right down to delivery was an extremely positive experience. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Here are. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. 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To rotate and flip my mattress my mattress top name mattress brands at our lowest possible prices a little 18. Back to the large hump just me, the mattress lowest possible prices mattress mattresses! Like you original mattress factory sleeping in a short period of time that a mattress from the Original mattress Factory had very. As much as if you got both spring at half of its full stand-alone price line, are of. Shopping there is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the States... Large hump was an exchange of the experience was EXCELLENT intelligent matching technology, you can see a list... 2 Twin XL mattresses ) with the hybrid and it was n't just me, the. The mistake of buying from the sale to delivery, the mattress and my lower back problems of from! Broken down and it was very uncomfortable to sleep on it and think is... If you got both short period of time that a mattress manufacturer founded in 1990 that important! Popular roles and read about the team & # x27 ; s work-life.. Factory is a mattress lasts before needing to be replaced that they measure from the shopping to store! Of foam and comfort material above innerspring lattices below, in addition to other online options that the. Do, maybe they do, maybe they do n't recall that discussion in the.... Markets and plan to original mattress factory business operations and policies as needed information directly list of factories... Was great and i still wake up with a vengeance EXCELLENT and delivery was fast with no hassles any! 120 days to try it out their Norcross, GA, location 2 weeks ago and!
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