Our Customer Complaints Code

How we handle a complaint

We hope you won’t need to contact us to make a complaint, but we know that sometimes things don’t go quite right.  

We do everything we can to help as quickly as possible and aim to resolve all complaints within eight weeks. We’ll keep you regularly updated as we try to solve your issue.

Get in touch with us

  • Call us

    Calling our dedicated complaints team is the fastest way to get help.

  • Address

    Unit 1,10 Stonefield way,Ruislip,HA4 0JS.

  • Fill in our form

    Send us an email by using our online complaints form.